Privacy Policy

Privacy Policy (Last Updated: April 2025)

By using the Izzy Seadon Website, you agree to be bound by this Privacy Policy. This policy governs data collection by us when you purchase or use our products, services, software, and website (collectively the “Services”). It is intended to help you understand the types of information we collect from you, how we use it, and how we share, store, and protect it.

If you do not agree with this policy, please do not use our Services. By accessing or using our Services, you accept this policy, which may be updated periodically to better reflect our practices and applicable laws. Your continued use of the Services after any such changes constitutes your consent to those updates.

We collect, use, and are responsible for certain personal information about you. This Privacy Policy outlines how that information is used, who we may share it with, and how we keep it secure.

We only collect and use your personal data when we have a lawful basis to do so—this includes where you have provided consent, where we have a legitimate interest, or where there is a contractual or legal obligation to collect or use your data.

This policy does not provide exhaustive detail. If you’d like more information, please contact: hello@izzyseadon.com.

This Privacy Policy does not apply to third-party websites that may link to, or be accessible from, our site. We do not control these third parties’ data practices. You should review the privacy policies of those websites individually.

1. Information Provided by You

We collect personal information when voluntarily provided. For example:

  • Making an online booking

  • Registering for our mailing list

  • Providing feedback or completing surveys

  • Signing a terms of engagement form

  • Making payments

This may include:

  • Personally identifiable information (e.g., name, next of kin)

  • Contact details (e.g., email, mailing address)

  • Demographic information

  • Financial data (e.g., card or bank info)

We use this information to deliver services and healthcare support, meaning our legal basis for collecting it is legitimate interest or consent.

2. Information We Collect Automatically

We may collect technical and usage data via cookies and other tracking technologies when you interact with our website, including:

  • IP address

  • Browser type and settings

  • Pages visited before/after our site

  • Device information

  • Website navigation behavior

  • Cookies, Web Beacons, Anonymous Identifiers

You can disable cookies in your browser settings. For more info, visit: www.allaboutcookies.org.

3. How We Use Your Information

We use your information to:

  • Present and improve our Services

  • Fulfill service or product requests

  • Send updates, newsletters, and marketing communications

  • Manage your account or subscription

  • Comply with legal requirements

  • Enforce contractual rights

  • Protect our business from misuse or fraud

We only process data in accordance with applicable regulations (e.g., UK GDPR, PECR, Data Protection Act 2018, HIPAA where applicable) and ensure a lawful basis for any processing activity.

4. Who We Share Your Personal Information With

We share data only with trusted service providers bound by strict confidentiality agreements. These may include:

✅ Google Analytics

Used to analyze website performance and visitor behavior. You can opt out here:
http://tools.google.com/dlpage/gaoptout

✅ Kajabi

Our platform for hosting courses, digital products, and email communications. When you sign up for services, your name, email, and preferences may be stored in Kajabi. Learn more:
https://kajabi.com/policies/privacy

✅ Substack

We may deliver newsletters and written content via Substack. You control your subscription and can unsubscribe at any time. Substack’s policies can be found here:
https://substack.com/privacy

✅ Practice Better

Used for managing client bookings, notes, and protocols. Practice Better is compliant with HIPAA, GDPR, and PIPEDA.
More info: https://help.practicebetter.io/hc/en-us

✅ Facebook / Meta (Pixel + Retargeting)

Used for targeted advertising and measuring ad performance. Learn more:
https://www.facebook.com/about/privacy

✅ Payments

We use Stripe and PayPal. Your payment data is not stored on our servers. Review their privacy policies:

5. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent (where applicable)

To exercise these rights, contact: [email protected]
or write to: Izzy Living Ltd, 71-75 Shelton Street, London, WC2H 9JQ

6. Safeguards to Protect Your Data

We implement appropriate technical and organizational measures to protect your information. This includes:

  • Secure cloud platforms

  • Password-protected files and devices

  • Encrypted data storage

  • Limited staff access

  • Compliance with GDPR, HIPAA, and common law confidentiality obligations

External service providers are contractually bound to uphold data protection standards.

Izzy Living Ltd is registered with the Information Commissioner’s Office (ICO).

7. How Long Do We Keep Your Information?

We retain confidential client information in accordance with professional, legal, and regulatory guidelines relevant to healthcare practitioners. Specifically, we follow the record retention policies recommended by the General Naturopathic Council and other relevant authorities.

  • For adult clients, records are kept for a minimum of 8 years after the last treatment date.

  • For clients under 18, records are retained until their 25th birthday (or 26th birthday if aged 17 at the conclusion of care).

These retention periods ensure we can respond appropriately to any future queries, complaints, or legal matters, and are compliant with our professional obligations. After this time, records are securely deleted or destroyed.

8. Complaints

If you have concerns about how we handle your data, please contact us:

Data Controller
Izzy Living Ltd
71-75 Shelton Street
London, WC2H 9JQ
📧 [email protected]

If unresolved, you may escalate your concern to the Information Commissioner’s Office (ICO):
📞 0303 123 1113 | https://ico.org.uk